Last updated: June 14, 2026. This Privacy Policy explains how BluPrnts, [Inc./LLC] ("BluPrnts," "we," "us") collects, uses, discloses, and protects personal information when you use our websites, applications, and the AI coordinator "Mia" (the "Service"). It includes disclosures required by the California Consumer Privacy Act, as amended by the CPRA ("CCPA").

1. Who This Applies To

This Policy applies to property managers, vendors/technicians, tenants and occupants we contact on a property manager's behalf, and website visitors. Property managers are responsible for providing any notices required to their tenants before sharing tenant contact information with us.

2. Information We Collect

Depending on how you use the Service, we may collect:

• Contact & account data: name, phone number, email, company, role, and login/authentication information.
• Property & job data: property and unit addresses, access details, service requests, descriptions, quotes, scheduling, and job history.
• Photos & media: images you or vendors submit, which may be analyzed by AI to assess jobs.
• Communications: SMS, voice calls (which may be recorded where disclosed), and messages exchanged with Mia or our team.
• Payment data: processed by our payment processor (Stripe); we do not store full card numbers.
• Vendor onboarding data: license numbers, insurance, tax (W-9) information, and background/identity verification results.
• Device & usage data: IP address, device/browser information, and interactions with the Service, including cookies and similar technologies.

3. How We Use Information

• Provide, operate, and improve the Service, including generating quotes, dispatching vendors, and tracking jobs.
• Communicate with you by SMS, voice, email, and in-app messages about requests, jobs, and your account.
• Process payments and payouts and prevent fraud and abuse.
• Verify vendor eligibility (licensing, insurance, identity, background).
• Maintain security, comply with law, and enforce our terms.
• Analyze usage and improve our AI and operations (including model performance), using de-identified or aggregated data where practical.

4. AI Processing

The Service uses AI (including third-party AI providers) to interpret messages, analyze photos, and generate quotes and summaries. AI outputs may be imperfect; we apply human and system controls for material actions. We do not use the content of your communications to train third-party public models except as permitted by our agreements with those providers.

5. How We Share Information

We share personal information with: vendors/technicians assigned to a job (limited to what is needed to perform it); property managers and, where relevant, property owners; service providers and subprocessors (for example, Twilio/OpenPhone for SMS, VAPI for voice, Stripe for payments, Anthropic for AI, and our hosting and database providers); and authorities or others where required by law or to protect rights and safety. We do not sell personal information for money.

6. Cookies & Tracking

We use cookies and similar technologies for authentication, preferences, security, and analytics. You can control cookies through your browser settings; some features may not work without them.

7. Your California Privacy Rights (CCPA/CPRA)

California residents have the right to: know/access the personal information we collect and how we use and share it; request deletion; request correction; and opt out of "sale" or "sharing" of personal information for cross-context behavioral advertising. We do not sell personal information for money, and we [do/do not] "share" it for cross-context behavioral advertising — [confirm with attorney]. We will not discriminate against you for exercising these rights.

To exercise these rights, contact us at privacy@bluprnts.io or [phone]. We will verify your request, typically using your phone number or account. You may use an authorized agent where permitted by law.

8. Data Retention

We retain personal information for as long as needed to provide the Service, comply with legal, tax, and accounting obligations, resolve disputes, and enforce agreements, after which we delete or de-identify it.

9. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. No system is perfectly secure, and we cannot guarantee absolute security.

10. Children

The Service is not directed to children under 16, and we do not knowingly collect their personal information.

11. Changes

We may update this Policy and will post the new version with an updated date. Material changes will be communicated as required by law.

12. Contact

BluPrnts, [address], privacy@bluprnts.io, [phone].

BluPrnts is a maintenance coordination platform; repair work is performed by independent, licensed vendors. Questions: legal@bluprnts.io.